JossTec has developed a proven and repeatable process for efficiently and safely handling acquired devices, which can be adjusted to client needs and preferences. Once a client has agreed to transfer their end-of-life devices to JossTec, we begin our device management process, as defined below.
JossTec has developed a proven and repeatable process for efficiently and safely handling acquired devices, which can be adjusted to client needs and preferences.
Once a client has agreed to transfer their end-of-life devices to JossTec, we begin our device management process, as defined below.
- First, we schedule remote video/audio call to understand your environment and safety procedures. Then we agree on a place, date and time for transfer that best suits your schedule and minimizes business disruption to your operations.
- We arrive at the client site, perform a quick inventory of computers and wireless devices, and match them against the client documentation, if any. We then take the devices to our offices in Portsmouth, NH, for processing, including our data cleansing process. Depending on location and/or safety requirements, the client has the option to ship the devices themselves or have a Josstec contractor pick up, pack and ship computers to our facility in Portsmouth, all at our expense.
- Josstec will then perform a thorough check of all devices and provide documentation that provides the device specs, cosmetic and functional condition, serial number and a price that Josstec will offer for each device. For wireless devices, we will also provide IMEI#, carrier & management lock info, and cosmetic and functional condition.*
- Once the client accepts the Josstec offer, we will remit payment immediately via wire or physical check (via courier). Josstec will then take ownership of the devices and refurbish, remarket, repurpose or dispose of them.
* iCloud-locked wireless devices will be identified and excluded from the report. Due to Apple security controls, these locked devices have no value, and we are prevented from getting information from them. Unless otherwise directed by the client, we will provide device info in summary form and recycle them at no cost to you.